A short, written process, so you know what happens next, what it costs and how the work will be judged.
What happens at each step, and who does what.
Your store, offer, numbers and the obstacle in the way. It starts with your project brief, then questions by email or a call.
Priorities, deliverables, timing and price, written into a scope you approve. Nothing starts before that.
We do the agreed work in your accounts, on unpublished themes and drafts first, through access you grant and can remove.
We check the work, show what changed and how it will be measured, and recommend what to improve next.
Start with a defined project. Move to ongoing work when the foundations are in.
A defined piece of work with a start and an end: a store build, a set of email flows, SEO foundations, an ad account set-up or a growth audit.
Suits: A clear job, or a first project together.
A monthly cycle once the foundations are in: ad management and creative tests, email campaigns, conversion tests or SEO content.
Suits: Stores with tracking and pages in place that want steady improvement.
Both are quoted after we understand the work. Our fees never include ad spend, apps, platform subscriptions or other third-party costs.
Set out in writing for every project, so both sides agree on what "done" means.
Each scope names the deliverables, the measures, the revision rounds and the price. If something new comes up, we agree a written change before doing it.
Each scope says how we will keep in touch and when we will review progress. Decisions and approvals are kept in writing.
Revision rounds are set out in each scope, so both sides know what "done" means before work starts.
We work in your accounts through the access systems Shopify and the ad and email platforms provide. You approve every request.
Our fee and the costs you pay to others are always kept apart.
A project has a defined scope and an end. Ongoing work is a monthly cycle of improvements once the foundations are in. We usually suggest a project first, so the foundations are right.
Only what the work needs: a Shopify collaborator request you approve, partner access to ad accounts, a user invite for your email platform and access to Search Console. We never ask for passwords or payment details.
Ad spend, which you pay to the platforms. Also apps, your Shopify plan, your email platform, paid tools, photography and stock media. Each scope lists them.
We read your brief and reply by email with questions or a suggested next step. If it's a fit, you get a written scope and quote, and work starts only when you approve it. If we're not the right fit, we'll say so.
No. Results depend on your products, prices, market and the platforms themselves. We agree objectives and measures up front, and report honestly against them.
Send a short brief about your store. We'll reply by email with questions or a suggested next step.