Buying
Which licence do I need?
Single store covers one Shopify store you own or run. Unlimited stores covers any number of stores you build or run, including client stores, which suits agencies and freelancers.
Is it a subscription?
No. You pay once. Updates to the pieces you bought are included.
What does The House include?
All twelve pieces in the current collection: every section and block we sell today, Catwalk included. The Maison theme is sold on its own. The crossed-out price is what the twelve pieces cost one by one; there are no made-up "was" prices anywhere on the site. Pieces we release later aren't included automatically; updates to the pieces you bought are.
Can I get a refund?
Yes, in the cases listed in the refund policy: a piece that doesn't work as described and can't be fixed, duplicate purchases, and, for customers in the EU, EEA and UK, any reason within 14 days.
Themes and installing
Which themes does it work with?
Online Store 2.0 themes. Every piece is store tested on Horizon and Dawn, with light and dark colours. Fitting, Atelier Kit and Avant come as two files: a theme block for Horizon and themes like it, and a section for Dawn and other themes without theme blocks in the product area, which moves itself next to the buy buttons. Other 2.0 themes, paid ones included, are expected to work but aren't tested one by one. Vintage themes (from before Online Store 2.0) aren't supported: they can't add sections in the theme editor.
Has it been tested in a real Shopify store?
Yes. On 25 October 2026 every section passed in a live Shopify store on Horizon 4.3 and Dawn 16, and the theme blocks passed on Horizon 4.3. On 6 November 2026 every piece passed again on Horizon 4.3 and Dawn 16.1 with light and dark colours, on desktop and phone, and the three blocks passed as sections on Dawn. We checked that each one renders with real products and photos, adds to the real cart, keeps the theme's cart count in step and fits a phone screen. Each product page lists the result. Testing found and fixed several bugs first (see each piece's changelog).
Do I need to know code?
No. You upload one file in your theme's code and then use the normal theme editor. The PDF manual that comes with the file walks you through it step by step.
Will it slow my store down?
Each piece loads only on pages that use it, has no dependencies, and pauses its animations when it's off screen.
Does it work with my discount app?
The pieces never apply discounts themselves. They show savings that you set up with Shopify's own automatic discounts, so they work alongside whatever you already use.
After buying
Where are my files?
In the email we send straight after checkout, and on your order status page. If you can't find it, contact us with your order number.
How do updates work?
Your download link always gives the newest version. Download it again, replace the files in your theme, and your settings stay.
Website build
What does "One-on-One Support from the CEO" include?
Five private clarification messages with the Maisonblock CEO in your build chat, personal replies within 1–2 business days, and one feedback round after your first preview. It's all in writing, inside your project workspace.
What counts as a clarification message?
One message you send in your build chat about your website specifics, once your brief is in. Files attached to a message go with it and still count as one. You see "This will use 1 of your remaining clarification messages." before it goes, and nothing counts until you press Send clarification. Each message can be up to 2,000 characters, so closely related specifics can go together.
Do the CEO's replies reduce my messages?
No. Only the messages you send count. Replies, system updates and your brief never do.
Does my brief count?
No. The brief comes first and is separate: it opens the chat without using any of your five messages.
What happens after five messages?
The chat stays open to read. You keep every reply, your preview and your feedback round; only new clarification messages close. If you need more, ask us by email and we quote it. Nothing is charged automatically.
What does the included feedback round cover?
One consolidated round of up to five minor text, image, or color adjustments within the agreed design, sent together from your preview page. It's separate from your clarification messages and doesn't use any of them. New pages, new features or a different design are quoted separately.
When does the seven-day period start?
When your first preview is shared with you. Submit your included feedback within seven calendar days of that. The clock starts once, and a revised preview doesn't restart it. If something comes up, write to us before it ends and we can extend it in writing. Missing it doesn't approve your site.
Are calls or instant replies included?
No. Support is in writing, in your build chat, with personal replies within 1–2 business days.
How is extra work handled?
With a quote you accept first, for anything beyond the agreed design or the included round. After your included feedback round, your project page shows the next step. Extra rounds never add clarification messages, and nothing is ever charged automatically.
How do I report a problem with the build?
From your build chat, with "Report a problem". It never uses a clarification message. Say what's wrong, where, and on which device, and we fix defects in our work at no charge.